read_customers scope.
This webhook is not triggered when a customer moves into their first tier
Payload
Customer object with the same shape as the Customers
API
response
Show properties
Show properties
Unique LoyaltyLion ID of the tier
The name of the tier
The sequential, ordered number of the tier. The default (first) tier will be
1Indicates if this is the default (first) tier in the program
Indicates if this is a hidden tier
The lower bound of the tier. For spend-based tiers, this will be a decimal value, e.g. a lower bound of $100 will be
100.00For point-based tiers, this value will be divided by 100. To get the correct value for the bound, multiply it by 100. For example, if the lower bound of the tier is 5000, the value returned will be 50.00The upper bound of the tier. For spend-based tiers, this will be a decimal value, e.g. a lower bound of $100 will be
100.00For point-based tiers, this value will be divided by 100. To get the correct value for the bound, multiply it by 100. For example, if the lower bound of the tier is 5000, the value returned will be 50.00This will be null if there is no upper bound for the tier.Show properties
Show properties
Unique LoyaltyLion ID of the tier
The name of the tier
The sequential, ordered number of the tier. The default (first) tier will be
1Indicates if this is the default (first) tier in the program
Indicates if this is a hidden tier
The lower bound of the tier. For spend-based tiers, this will be a decimal value, e.g. a lower bound of $100 will be
100.00For point-based tiers, this value will be divided by 100. To get the correct value for the bound, multiply it by 100. For example, if the lower bound of the tier is 5000, the value returned will be 50.00The upper bound of the tier. For spend-based tiers, this will be a decimal value, e.g. a lower bound of $100 will be
100.00For point-based tiers, this value will be divided by 100. To get the correct value for the bound, multiply it by 100. For example, if the lower bound of the tier is 5000, the value returned will be 50.00This will be null if there is no upper bound for the tier.Example
Example
Copy
{
"id": "bff1bddb-6cd8-4c2c-9619-18744657053c",
"topic": "program_events/customer.tier_downgraded",
"created_at": "2018-01-01T03:00:05.000Z",
"payload": {
"id": "332d90cd-1ba1-4a7b-abd1-79e643b4b89f",
"created_at": "2018-01-01T03:00:05.000Z",
"kind": "customer.tier_downgraded",
"unique_until": nil,
"properties": {
"customer": {
"id": 6932,
"merchant_id": "2134606599",
"email": "jessica@example.com",
"points_approved": 200,
"points_pending": 300,
"points_spent": 500,
"rewards_claimed": 5,
"properties": {
"name": "Jessica White"
},
"metadata": {},
"birthday": "1990-01-29",
"blocked": false,
"guest": false,
"enrolled": true,
"enrolled_at": "2015-12-10T03:00:00.000Z",
"referral_id": "a4e",
"referred_by": {
"id": 3958,
"merchant_id": "192838592"
},
"loyalty_tier_membership": {
"started_at": "2017-03-03 00:00:00Z",
"expires_at": null,
"manual": false,
"loyalty_tier": {
"id": 16,
"name": "Silver",
"position": 2,
"default": false,
"hidden": false,
"lower_bound": "200.01",
"upper_bound": "400.00"
}
},
"insights_segment": "Loyal",
"referral_url": "https://prz.io/KzByQ2Fa",
"created_at": "2016-12-10T03:00:00.000Z",
"updated_at": "2018-01-01T03:00:00.000Z"
},
"previous_tier": {
"id": 15,
"name": "Bronze",
"number": 1,
"default": true,
"hidden": false,
"lower_bound": "0.00",
"upper_bound": "200.00"
},
"new_tier": {
"id": 16,
"name": "Silver",
"number": 2,
"default": false,
"hidden": false,
"lower_bound": "200.01",
"upper_bound": "400.00"
}
}
}
}