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POST
/
headless
/
2025-06
/
{site_id}
/
rewards
/
product_cart
/
refund
cURL
curl --request POST \
  --url https://api.loyaltylion.com/headless/2025-06/{site_id}/rewards/product_cart/refund \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{
  "claimed_reward_id": 123
}'
{
  "claimed_reward": {
    "id": 123,
    "claimed_at": "<string>",
    "reward_id": 123,
    "title": "$5 voucher",
    "state": "approved",
    "source": {
      "kind": "<string>",
      "points_cost": 123
    },
    "auto_refund_at": "<string>",
    "redeemable": {
      "usage_status": "not_used",
      "kind": "<string>",
      "product": {
        "id": "<string>",
        "handle": "<string>",
        "title": "<string>",
        "url": "<string>",
        "image_url": "<string>",
        "variant": {
          "id": "<string>",
          "title": "<string>",
          "inventory_count": 123
        }
      },
      "quantity": 123,
      "used_at": "<string>",
      "cart_line_identifier": "<string>",
      "active_cart_redemption": {
        "id": "<string>",
        "claimed_reward_id": 123,
        "expires_at": "<string>",
        "product": {
          "id": "<string>",
          "handle": "<string>",
          "title": "<string>",
          "url": "<string>",
          "image_url": "<string>",
          "variant": {
            "id": "<string>",
            "title": "<string>",
            "inventory_count": 123
          }
        },
        "quantity": 123,
        "cart_id": "<string>",
        "cart_line": {
          "kind": "<string>",
          "merchandise_id": "gid://shopify/ProductVariant/1001",
          "product_id": "gid://shopify/Product/100",
          "quantity": 1,
          "attributes": [
            {
              "key": "__lion_sfp_id",
              "value": "19fdf4cb"
            }
          ]
        },
        "current_cart_state": {
          "in_cart": true,
          "cart_requirements_met": true,
          "cart_requirements_detail": {
            "minimum_cart_total": {
              "state": "<string>"
            },
            "minimum_line_item_quantity": {
              "state": "<string>"
            }
          }
        }
      }
    }
  },
  "customer": {
    "state": "<string>",
    "id": 123,
    "merchant_id": "<string>",
    "email": "<string>",
    "first_name": "<string>",
    "last_name": "<string>",
    "points_approved": 123,
    "points_pending": 123,
    "points_spent": 123,
    "enrolled_at": "<string>",
    "tier_membership": {
      "tier_id": 123,
      "started_at": "2025-01-01T12:00:00Z",
      "expires_at": "2026-01-01T12:00:00Z",
      "progress": {
        "kind": "<string>",
        "valid_until": "<string>",
        "points_needed_for_renewal": 123,
        "upgrade_tier_id": 123,
        "points_needed_for_upgrade": 123,
        "tier_points": {
          "now": 123,
          "at_expiration": 123
        }
      }
    },
    "birthday": {
      "month": 6,
      "day": 25
    },
    "next_birthday": "2025-06-25",
    "claimed_rewards": [
      {
        "id": 123,
        "claimed_at": "<string>",
        "reward_id": 123,
        "title": "$5 voucher",
        "state": "approved",
        "source": {
          "kind": "<string>",
          "points_cost": 123
        },
        "redeemable": {
          "usage_status": "not_used",
          "kind": "<string>",
          "code_last_characters": "<string>",
          "initial_balance": {
            "amount": 9.9,
            "formatted": "$9.90"
          },
          "current_balance": {
            "amount": 9.9,
            "formatted": "$9.90"
          },
          "expires_at": "<string>"
        },
        "auto_refund_at": "<string>"
      }
    ],
    "available_rewards": [
      {
        "id": 123,
        "limit": {
          "count": 123,
          "interval": "day"
        },
        "kind": "<string>",
        "properties": {
          "initial_balance": {
            "amount": 9.9,
            "formatted": "$9.90"
          }
        },
        "variant": {
          "tier_id": 123,
          "title": "$5 voucher",
          "enabled": true,
          "cost": {
            "kind": "<string>",
            "points": 123
          },
          "cost_text": "100 points"
        },
        "context": {
          "can_redeem": {
            "state": "<string>"
          },
          "last_claimed_at": "<string>",
          "claim_count": 123,
          "claim_limit": {
            "state": "<string>"
          }
        }
      }
    ],
    "available_rules": [
      {
        "id": 123,
        "limit": {
          "count": 123,
          "interval": "day"
        },
        "kind": "<string>",
        "variant": {
          "tier_id": 123,
          "title": "Make a purchase",
          "enabled": true,
          "result": {
            "kind": "<string>",
            "per_currency_unit": 1,
            "points": 5
          },
          "result_short_text": "5 points per $1"
        },
        "context": {
          "last_completed_at": "<string>",
          "completion_count": 123,
          "completion_limit": {
            "state": "<string>"
          }
        }
      }
    ],
    "history": [
      {
        "kind": "<string>",
        "label": "Join our program",
        "date": "<string>",
        "points": 1,
        "points_text": "500 points",
        "rule": {
          "id": 123,
          "kind": "birthday"
        },
        "points_will_approve_at": "<string>",
        "points_will_expire_at": "<string>",
        "state": "pending"
      }
    ],
    "active_cart_redemptions": [
      {
        "id": "<string>",
        "claimed_reward_id": 123,
        "expires_at": "<string>",
        "product": {
          "id": "<string>",
          "handle": "<string>",
          "title": "<string>",
          "url": "<string>",
          "image_url": "<string>",
          "variant": {
            "id": "<string>",
            "title": "<string>",
            "inventory_count": 123
          }
        },
        "quantity": 123,
        "cart_id": "<string>",
        "cart_line": {
          "kind": "<string>",
          "merchandise_id": "gid://shopify/ProductVariant/1001",
          "product_id": "gid://shopify/Product/100",
          "quantity": 1,
          "attributes": [
            {
              "key": "__lion_sfp_id",
              "value": "19fdf4cb"
            }
          ]
        },
        "current_cart_state": {
          "in_cart": true,
          "cart_requirements_met": true,
          "cart_requirements_detail": {
            "minimum_cart_total": {
              "state": "<any>"
            },
            "minimum_line_item_quantity": {
              "state": "<any>"
            }
          }
        }
      }
    ],
    "email_marketing_consent": {
      "state": "subscribed"
    },
    "sms_marketing_consent": {
      "state": "subscribed"
    },
    "referral_urls": {
      "direct": "<string>",
      "facebook": "<string>",
      "twitter": "<string>",
      "email": "<string>",
      "whatsapp": "<string>",
      "device_share": "<string>"
    }
  }
}
Free products can only be refunded on Shopify, and must use Shopify Functions. If you are still using Shopify Scripts for free products, get in touch and we’ll switch you over to Shopify Functions
Use this endpoint to manually refund a free product reward. This will refund the points used back to the customer, and invalidate the associated free product line discount. This can be used when you detect a shopper has removed a free product reward from their cart. Note that if you refund a free product reward that is still in the cart, it won’t be removed automatically, and will not be discounted at checkout. To prevent confusion for shoppers, you should always ensure that refunded free product rewards are also removed from the cart.

​
Interaction with the Initialize Customer Session API

If you are initializing a customer session regularly (e.g. on each page load, or after any change to the cart), and you are passing your current serialized cart, you typically do not need to manually refund free product rewards. The Initialize Customer Session API will use your serialized cart to check if any active free product rewards are present in the cart. If any are missing, they will be automatically refunded.

Authorizations

​
Authorization
string
header
required

An API key linked to a Program in LoyaltyLion, with a set of permissions (scopes). API keys can be created manually, or acquired through an OAuth2 flow. The API key should be provided as a Bearer token in the Authorization header

Path Parameters

​
site_id
number
required

Your LoyaltyLion Site ID

Query Parameters

​
channel
enum<string>

The sales channel from which this request is made. Must be provided as this query parameter, or the X-LoyaltyLion-Channel header

Available options:
web,
pos,
mobile

Body

application/json

Body

​
claimed_reward_id
number
required

The LoyaltyLion ID of the claimed reward to cancel and refund

Response

201

​
claimed_reward
object
required

The updated claimed reward that was refunded

​
customer
object
required

The customer object, updated as of the reward refund, i.e. any refunded points will be returned to their points balance. This customer will always have state set to enrolled, as only enrolled customers can redeem rewards